When an order is refunded, the customer receives an email. This email can be customized with a header and footer.


It is recommended that all refunds include a custom header with your branding. This will likely include a background color and your logo.

The header is also a good location to include a message to your customer such as an apology or an appreciation of their business.


A footer is optional and usually a good place to include links to your social media accounts.